Even though VISTA is a competition, the main objectives are to encourage teamwork, build team spirit and pride, as well as encourage self-improvement and competence development. It is way for service market personnel to increase their knowledge and improve the quality of their work, which will lead to improved customer service and greater customer satisfaction.
Highly skilled and motivated technicians enable Volvo Trucks workshops to carry out fault diagnosis and fix trucks' problems ‘right first time', in a timely manner and to high quality standards. These skills are key in helping the customers achieve maximum uptime for their trucks.
"VISTA improves our skills and gives us the motivation to be the best crew in the world. And if our mechanics are the best in the world - they are motivated to do the best job for the customer," says Claes Nilsson, President, Volvo Trucks.
VISTA 2017-18 is expected to attract over 18,000 service market personnel from the global dealer network, working together in around 4,500 teams. The theme this year is ‘Performance is Everything' - recognising that to work for Volvo Trucks and Volvo Buses, performance must be top class at all times. VISTA is also a way for Volvo Trucks to address the worldwide challenge of both recruiting and retaining workshop technicians.
"With the support of everyone in the team, VISTA is the perfect opportunity to feel like you belong to the world's best service market family," adds Claes Nilsson.