Volvo trucks introduces new monitoring services to maximise uptime

Volvo Trucks is using new methods to monitor and analyse critical components in real-time in order to take care of potential malfunctions before they interfere with the customer´s business. For example, a new tyre management service has been launched in Sweden as well as a major test pilot for advanced monitoring of trucks in Europe. By also applying machine learning, the accuracy of predicting and preventing unplanned stops will be improved even further.
New methods to monitor and analyse

"New technologies for monitoring and analysing truck data in real-time are opening up exciting opportunities to predict failures more precisely and further into the future. It's all part of our continuous effort to keep our customers' trucks on the road," says Markus Efraimsson, Vice President - Uptime at Volvo Trucks. 

A new tyre management service measures the tyre pressure and temperature in real-time. The results can be monitored through an app, helping both the driver and owner to identify slow punctures and avoid possible tyre explosions causing unplanned stops and high costs. In addition, the new service also enables lower fuel consumption and more mileage from each tyre due to securing the correct pressure and temperature. The tyre management service will be rolled out progressively in European markets.

Volvo Trucks is also performing a test pilot for several other components for select customers with the company´s Gold service contract. By monitoring and analysing data from thousands of trucks in real-time a large number of potential breakdowns have been avoided, resulting in improved uptime and productivity.

The aim is to predict component failures before they occur and provide the customers with optimal service planning. When a potential problem is detected by a Volvo Truck Monitoring Centre, the customer's local Volvo workshop is alerted, so that preventive actions can be taken. 
"We're looking at uptime from a customer perspective, so our focus is really to secure that the customer has no unplanned stops," says Markus Efraimsson.

The next step is to gradually introduce machine learning. This form of artificial intelligence makes it possible to collect and analyse large amounts of truck data for the purposes of research and development. It allows Volvo Trucks to learn more and more about the health and performance of the truck, and hundreds of thousands of connected trucks, in everyday use.

By using advanced computer modelling and analytics, the ambition is to be able to identify hidden patterns to predict component failures far in advance, making it more likely that the required service or repair can be done during a scheduled service visit for maximum truck uptime.