Trucks
Behind every hour of uptime is a Volvo Trucks service technician driven by curiosity and a passion for problem-solving. Here are four service technicians whose expertise and commitment help keep trucks on the road and businesses moving.
“Wearing the maintenance uniform is a source of pride”
“The greatest satisfaction in my job comes when a customer is genuinely happy after their truck has been repaired or maintained. Wearing the Volvo Trucks maintenance uniform is a source of pride for me.
“My job goes beyond fixing what is immediately broken. When a truck comes in with a specific issue, I don’t only fix that problem. If I notice potential issues that could cause trouble later, I always inform the customer so they can prevent unexpected breakdowns.
“In one case, a truck could not start and was about to be towed because of what seemed to be a clutch cylinder issue. While discussing the symptoms with the customer, I realized it was likely a temporary electrical fault. I explained how to turn the main power off and on, and the issue was resolved. The truck could return to our workshop without towing, and the customer was very satisf
“I mainly develop my skills through close communication with my team leader and colleagues. To be a good service technician you also need to have repair experience with many different types of trucks, including older models.
“There are some challenges that I enjoy more than others. Replacing a truck’s leaf springs is physically demanding, especially as a female technician. But when the job is done and customers or my colleagues say ‘Wow!’, that feeling of achievement makes all the effort worthwhile.”
“To stand out, you must do every job with care and dedication”
“What I value most in my job is the feeling of accomplishment when a customer leaves the workshop happy, knowing their problem has been solved. That feeling is priceless.
“For me, uptime means keeping the customer’s vehicle available for as long as possible through connectivity features, careful service planning and making sure the right parts and support are available when needed.
“I remember a customer transporting perishable goods who contacted us through Volvo Action Service while he was far from the dealership. The truck had accelerator problems, and over the phone I guided him through the calibration procedure. The accelerator started working normally again, and he could continue his journey without missing his delivery. He was very grateful.
“Situations like that show why experience matters. Technology is changing fast, and those who don’t stay up to date will fall behind. Training, both online and face-to-face, makes a real difference. Volvo Trucks’ digital tools help us stay prepared by facilitating diagnosis and streamlining services.
“No one is born knowing everything. But to stand out, you must seek knowledge both inside and outside the work environment. It means learning through face-to-face and online training, technical literature, and staying updated on new technologies from other manufacturers. You need to understand how things really work and do every job with care and dedication.
“What makes me proud is knowing that my work really impacts drivers on the road, customers with commitments to meet and people depending on the goods being transported.”
“With the right attitude, you can overcome any challenge”
“Facing new challenges is what I enjoy most about my job. New technologies pose greater challenges that help us grow as technicians. Complex breakdowns – even those other workshops have been unable to fix – push me to go the extra mile to find solutions.
“If I had to highlight one quality in a service technician, I would say attitude. Knowledge and experience are essential, but without a good attitude these pillars can’t be sustained in the same way. Commitment to the brand, to your work and to your colleagues makes the difference. That is also what we expect from new technicians: the desire to learn and contribute to the team. Since becoming workshop manager, helping younger or less experienced technicians gives me great satisfaction.
“What makes me most proud of my work is being able to help others. As one of the key links in the supply chain, our work often takes on special importance in ensuring that goods and people reach their destination on time. When you work with small customers, you realize that what we do makes their day-to-day lives easier. It is a source of great pride when a customer shows their appreciation for our work and their commitment to the brand over the years.”
“For me, uptime means staying active.”
“What I enjoy most about my work is the variety. Every day brings different tasks and new challenges, and that’s what makes the job interesting.
“To me, uptime means being active and productive. It means keeping things moving, both in the workshop and for the customer.
“I once had an urgent job replacing a NOx sensor for a customer who was about to leave on a long trip. The issue had reduced the truck’s torque significantly. By installing a new sensor, I was able to get him back on the road in time. That was a great feeling.
“When I face a difficult issue, I ask my colleagues for advice. That helps me move forward and find the solution. I enjoy challenges that require careful thinking, and I learn a lot from discussing solutions with my mentor.
“Volvo offers plenty of online training as well as in-person courses, which helps me stay up to date. Electric trucks have not changed my daily work much yet, but I am curious to learn more.
“For me, being a good service technician means having a strong work ethic. It means working hard but slowing down when precision is required. I am most proud when I complete a job independently and know I have learned something new.”
VISTA
VISTA is Volvo Trucks’ global competition for service technicians. It strengthens technical skills, encourages knowledge-sharing and highlights workshop expertise worldwide. Through continuous learning and hands-on challenges, VISTA supports technicians in delivering maximum uptime for customers.